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Freshers Walkin by HCL on 27th May 2014 in Hyderabad

Freshers Walkin by HCL on 27th May 2014 in Hyderabad

HCL Walkin Drive For Fresher and Exp Candidates as a Trainee in Hyderabad on 27th May 2014 | HCL Walkin Drive.

Job Details:

Company Name: HCL

Qualification: B.Tech, BE, Diploma, GNIIT, BCA, BSc(2013 Batch)

Experience: Freshers

Walkin Location: Hyderabad

Job Location: Chennai

Job Role: Trainee

Walk-in Date: 27th May 2014

Walk-in Time: 9:00 AM to 11:00 AM


MCMR Engineering College,

Medchal Road,




Andhra Pradesh 502401.

Desired Profile:

- 2013 Diploma Engineering (Branches - EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course)/BCA/BSc

- 50% throughout in academics

- No standing arrears

- Willing to relocate anywhere in India/Abroad

- Willing to sign the bond as applicable

- Willing to work in 24*7 environment

- CTC will be 1.80 LPA

Job Description:

- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps

- Provide level 1 support and perform other activities based adhering on SOPs/work instructions

- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

- Administer and provide User account provisioning & activities

- Assign work orders / incidents to appropriate support teams and follow up until closure

- Route problems to internal 2nd and 3rd level IT support staff

- Escalate complex problem to appropriate support specialists

- Routine maintenance updates with other IT staff and business units

- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users

- Identify, evaluate and prioritize customer problems and escalations

- Participate in on-going training and departmental development

- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

About HCL:

HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing and a transformational enterprise, HCL's diverse range of hardware and software offerings span a wide array of focused industry verticals. The HCL team consists of 88,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India.