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HCL Freshers Walkin on 19th June 2014 in Chennai


HCL Freshers Walkin on 19th June 2014 in Chennai

HCL Technologies Ltd Walkin Drive For Fresher B.Tech/BE/ Diploma Engineering (Branches - EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course) /BCA/BSc Candidates as a Technical Support Engineer in Chennai on 16th June 2014 | HCL Technologies Ltd Walkin Drive.


Job Details:


Company Name: HCL Technologies Ltd

Qualification:
B.Tech, BE, Diploma, BCA, B.Sc, GNIIT
 
Experience: Freshers

Location:
Chennai
 

Job Role: Technical Support Engineer

Walkin Date: 19th June 2014

Walkin Time: 9:00 AM to 11:00 AM

Venue:

K.Ramakrishnan College of Engineering,

Trichy- Chennai highway,

Samayapuram,

Trichy - 621112.

Landmark: Near to the toll plaza on the Trichy - Chennai Highway.

Walk-in Contact Details : HCL HR Team

Job Description:


- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

- Administer and provide User account provisioning & activities

- Assign work orders / incidents to appropriate support teams and follow up until closure.

- Route problems to internal 2nd and 3rd level IT support staff

- Escalate complex problem to appropriate support specialists

- Routine maintenance updates with other IT staff and business units

- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users

- Identify, evaluate and prioritize customer problems and escalations

- Participate in on-going training and departmental development

- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

About HCL Technologies Ltd:


HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing and a transformational enterprise, HCL's diverse range of hardware and software offerings span a wide array of focused industry verticals. The HCL team consists of 88,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India.







 
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