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HCL Fresher Recruitment For Technical Support Engineer On 26th April 2015


HCL Recruitment Drive 2015-2016 For Freshers
HCL Fresher Recruitment For Technical Support Engineer On 26th April 2015. HCL Recruitment 2015-2016 For Freshers In April 2015. Freshers Openings At Hyderabad,Bangalore,Chennai,Noida In April, May 2015.



Company Name HCL
Qualification Any Graduate
Experience 0 - 4 Years Years
Job Location Hyderabad,Bangalore,Chennai,Noida
Job Role Technical Support Engineer
Salary Rs. 1,00,000 - 4,00,000 P.A
Industry IT-Software
Website www.123freshersjobs.com


Responsibilities: 


  1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/ chat for customers end users 
  2. Route problems to internal 2nd and 3rd level IT support staff. 
  3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 
  4. Administer and provide User account provisioning. 
  5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 
  6. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. 
  7. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs 
  8. Perform user account management activities 
  9. Escalate complex problem to appropriate support specialists 

Technical Requirements:


  1. Phone support experience necessary. 
  2. Technical Service desk or technical call center experience is necessary. 
  3. Disciplined, systematic problem solving skills required. 
  4. Hands-on work experience with the following: 
  5. Windows Operating systems 
  6. Clients: Windows7, Windows Vista, Windows XP, Windows 2000 
  7. Servers: Windows 2000, Windows 2003, Windows 2008, 
  8. Knowledge of Active Directory, Exchange 2003/2007 
  9. ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center 
  10. User account creation for Active Directory, Exchange Mailboxes, Distribution lists 
  11. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools 
  12. MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio 
  13. Internet browsers (e.g. Explorer, Chrome, Firefox), 
  14. VPN and remote dial-in users


**Mention name "Pooja Singh" on top of your CV, if coming for interview.

HCL Walkin Details:

Walk-In Date: 26th April 2015

Interview Timing: 10 AM Onwards

Interview Venue: 

Ginger Hotel Indore,Agra Bombay Road, Off NH 3,
Beside Raj TV Office, 
Near ShIaniwar Darpan, Post LIG Square, 
Chhoti Khajrani, Indore, Madhya Pradesh, 452008

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