About Genpact Company:
The company reported net revenues of $2.1 billion (2013) with more than 65,000 employees (2014) serving clients from 25 countries. Its current clients include more than 100 of the Fortune Global 500. N. V. Tyagarajan, president and CEO of Genpact, has led the company since his appointment in June 2011. Genpact was established in 1997 as a business unit within General Electric. In January 2005, it became an independent company and in August 2007 a publicly traded company
www.123freshersjobs.com is the best freshers jobs site in India. Get latest free Job alerts by registering your email id. Technical Support Jobs 2015. Engineering freshers Jobs 2015. Graduate jobs in Bangalore. Bangalore Walk In Drives 2015. 2015 BPO jobs.Process Associate Jobs 2015.
Name of the Post:
Process Associate / Developer
- Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
- Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
- Document & add new issues/solutions to Knowledge Management Repository.
- Utilize professional techniques to retain & delight customers.
- Use of soft skills - Listen, Empathy, Courtesy etc.
- Provide quality service & resolve concerns efficiently & professionally.
- Good communication and interpersonal skills
- Strong Analytical skills
- Graduate (Pref. Technical ) with technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explore.
- Excellent command over English - fluency in spoken English and good written English, customer service skills and high energy levels.
- The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations
Click Here ---- Genpact freshers Placement papers 2015
Genpact freshers Recruitment Process:
- Aptitude Test
- Technical Interview
- Final Round
Click here for more 2015 freshers jobs
Genpact freshers Salary:
Best In Industry
How To Apply for IT Jobs:
Click Here--- RINL-Vizag Steel Plant Management Trainee Job Notification 2015
Click Here--- Nirvana Solutions Off Campus Drive for Graduates 2015
Click Here--- LIC-HFL job Notification 2015
Click Here---- Aon Hewitt "Graduate Engineer Trainee" Vacancies for freshers