Tech Mahindra Freshers Recruitment From 1st June 2015 - Pune. Job Openings In India For Freshers.Tech Mahindra Career Opportunities In India. Jobs Opportunities For Freshers At Tech Mahindra.
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|Company Name||Tech Mahindra|
|Salary||Best In The Market|
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
- Experience Essential:
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
- Exposure to similar role for a minimum of 6 months.
- Experience of working in 24/7 environment.
Skills and Knowledge:Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
- CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
- Comp TIA PDI+
- Microsoft Office Specialist (MOS)
- ITIL Service Desk Institute Analyst.
- Excellent verbal and written communication skills
Training will be delivered in the format of:
- Service Desk Framework
- Ticketing Systems Training
- Policy guideline introduction.
Tech Mahindra Walk-in Details:
Walkin Date: 1st June 2015
Interview Timing: 9Am Onwards
Interview Venue:Tech Mahindra Ltd. (Training Block-Basement Area)
RGIT, Phase-III, Pune-411057.