Subscribe Jobs Via E-Mail

 

Tech Mahindra Freshers Recruitment From 1st June 2015 - Pune.




Tech Mahindra Recruitment 2015-2016 For Freshers
Tech Mahindra Freshers Recruitment From 1st June 2015 - Pune. Job Openings In India For Freshers.Tech Mahindra Career Opportunities In India. Jobs Opportunities For Freshers At Tech Mahindra.

You Can Also Check: Tech Mahindra Placement Papers


Company NameTech Mahindra
QualificationAny Graduate
ExperienceFreshers/Exp
Job LocationPune
Job RoleAssociate
SalaryBest In The Market
IndustryIT/BPO
Websitewww.123freshersjobs.com


Key Responsibilities:


  • Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
  • Follow-up/ update ticket for every call to ensure timely closure.
  • Call ownership, drive to resolution and communication with customer.
  • Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
  • Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
  • Proactive monitoring & Perform documented Escalation process.
  • Troubleshooting on Application Support (Off Shelf or Customized)
  • Troubleshooting on Printers & MFDs
  • Troubleshooting on VPN software and Collaboration tools
  • Troubleshooting on Password Reset tools and Remote Control tools
  • Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
  • Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
  • Interaction with internal and external stakeholders
  • Experience  Essential:
  • Exposure on ITSM ticketing tools
  • Working knowledge of ITIL framework.
  • Exposure to similar role for a minimum of 6 months.
  • Experience of working in 24/7 environment.


Skills and Knowledge:

Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.

Preferably:


  • CompTIA A+  / Microsoft Certified Desktop Support Technician (MCDST)
  • Comp TIA PDI+
  • Microsoft Office Specialist (MOS)
  • ITIL Service Desk Institute  Analyst.
  • Excellent verbal and written communication skills



Additional Information:


Training will be delivered in the format of:

  • Service Desk Framework
  • Ticketing Systems Training
  • Policy guideline introduction.



Tech Mahindra Walk-in Details:


Walkin Date: 1st June 2015

Interview Timing: 9Am Onwards


Interview Venue:

Tech Mahindra Ltd. (Training Block-Basement Area)
RGIT, Phase-III, Pune-411057.


Related Freshers Jobs:













 
Top