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Deloitte Freshers Recruitment Drive In June 2015 - BE,B.Tech,B.Sc,BCA,B.Com.


Deloitte Recruitment Drive 2015-2016
Deloitte Freshers Recruitment Drive In June 2015 - BE,B.Tech,B.Sc,BCA,B.Com. Job Openings In India For Freshers. Deloitte Career Opportunities In India For Freshers. Graduate Jobs In India At Hyderabad.




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Deloitte Latest Placement Papers and Pattern


Company NameDeloitte
QualificationBE,B.Tech,BCA,B.Sc,B.Com
ExperienceFreshers/Exp
Job LocationHyderabad
Job RoleAssociate/ Analyst 
SalaryBest In The Market
IndustryIT-Software / Software Services
Websitewww.123freshersjobs.com


The key skills required: 



  • Resolving technical issues (software & hardware) from incoming internal or external clients, customers and related products 
  • Working closely with Deloitte PPDs (Partners, Principles & Directors) with their technical issues and take end to end ownership. 
  • Assisting end users to avoid or reduce problem occurrences 
  • Work in 24x7 environment, supporting customers worldwide(AME, EMEA, ATREMA) 
  • Adding case resolution to Knowledge Management System 
  • Engaging NOC(network operating center) & product teams as needed to ensure SLA demands are met 
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications of certain core business applications. 
  • Proactively assisting internal employees and clients to avoid or reduce problem occurrence. 
  • Providing direction and guidance to process improvements. 
  • Articulating recommendations and explain resolutions to Deloitte employees and clients. 



Specific Functions: 



  • Receive, log, and process routine to complex in-bound emails and calls from Deloitte personnel and clients pertaining to firm infrastructure, hardware, software, networks, technologies, and processes 
  • Ensure that incidents handled meet agreed-upon service levels/target 
  • Query the customer for information to identify problem or need. 
  • Analyze problem/need, perform technical investigation and diagnose suspected error causes or needed actions 
  • Query the resolution database for rediscovery/answer to similar problems or needs, leading user through undocumented diagnostic procedures 
  • Communicate solution or recommended action to the customer, assist customer with corrective action/fixes, and verify with the customer that the corrective actions resolved the reported problem. 
  • Assign severity level and escalating unresolved calls to the appropriate team Constantly improve phone skills and writing skills 
  • Identify trends impacting a significant number of users 
  • Escalate all issues that take longer than 10 minutes to resolve 
  • Very good knowledge of High and P1 handling and recognizing procedures 
  • Meet agreed-upon personal performance metrics 
  • Acquire general knowledge of all supported applications



Technical Breadth/Depth: 



  • Actively builds deeper technical in depth area-of-expertise, and expands knowledge base through development of associated but unfamiliar areas 
  • Actively seeks to improve depth of knowledge & skills in key technologies -- methods, tools, processes 
  • Increases cross-disciplinary skills & knowledge through application to improve work results 
  • Identifies opportunities that span a technical discipline and/or technology 
  • Should possess basic knowledge on networking and hands on experience would be preferred 
  • Should have exposure to Windows Operating System ( Win7, Win8 & Win 8.1) 
  • Should possess basic knowledge of SharePoint and hands on experience would be preferred 
  • Should have a flair for technology and be abreast of latest technology and developments 
  • MCITP certified (optional). 
  • Awareness about Active Directory and Exchange 2010. 



Customer Experience Management:



  • Excellent verbal and written communication skills. 
  • Interfaces effectively with customers and internal resources to provide distinctive service 
  • Elevates our internal client service experience through service quality improvement and through development of new and innovated service solutions 
  • Addresses customer questions accurately 
  • Ensures timely and accurate resolution of problems for the customer 
  • Customer Troubleshooting/Compliance 
  • Acts quickly to resolve customer issues in a way that retains trust and leaves the customer with a WOW experience 
  • Demonstrates customer-oriented responsiveness in answering inquiries and troubleshooting issues through compliance 
  • Follows up issue resolution with customers to ensure satisfaction and internally to minimize future repetitions 



Telephony & E-support Methods: 



  • Applies knowledge of communication tools and resources to ensure customer satisfaction and accelerate information requests 
  • Overcomes barriers to face-to-face communication (e.g., through agile responsiveness, compelling personal style, etc.) Uses collaborative technology to overcome proximity challenges and support customer issues (escalate or elevate issues to L2 if need be) 
  • Understands process ,schedule adherence and case logging systems 



Technology Practice Development: 



  • Takes ownership for the team and contributes to the development of the teams technical standards and aligns with the strategic priorities of Deloitte. Continuously improve the efficiency and productivity, enhance service, and develop innovative solutions to optimize our financial and operational results. 
  • Drives adoption of new industry-wide standards 
  • Formalizes and rejuvenates the knowledge base to all support teams. 
  • Champions improvements in the environment for the benefit of the entire GTS organization.



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