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|Qualification||Bachelor' s Degree/ Diploma |
( 15 Years + education )
|Job Role||Technical Support Associate|
|Salary||Best In The Market|
- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
Total Year of Experience:
- 0 to 3 years of relevant work experience
- Any Graduate Except B.E/B.Tech
- Rotational. Willingness to work for night shifts.
Related Freshers Jobs:
IBM Walkin Details:
Walkin Date: 16th January 2016
Interview Timings: 12 PM to 4 PM
IBM India Pvt. Ltd.
Infinity Tower-C, 5th Floor, DLF Cyber City,Phase-2
Gurgaon, Haryana - 122001
Nearest Metro Station: Sikanderpur
IBM India Pvt. Ltd.
Unitech Infospace, Sector 135
Noida, UP 201301
Nearest Metro Station: Botanical Garden