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Amazon Recruitment Drive For Freshers On 13th February 2016 - BE,B.Tech,BCA, B.Sc.

AMAZON Walkin Recruitment 2015-2016
Amazon Recruitment Drive For Freshers On 13th February 2016 - BE,B.Tech,BCA, B.Sc. Openings For Freshers At Amazon Pune In February 2016-2017. Amazon Freshers Recruitment 2016. Walkins For Freshers At Amazon Pune. Amazon Career Opportunities in India For Freshers. Freshers Jobs Opportunities At Amazon In February 2016-2017. Freshers current job openings 2016-2016. 

Also Check: Amazon Latest Placement Papers & Interview Questions

Company NameAmazon
Anygraduate/Any PG
Job LocationPune
Job RoleCustomer Service Associate
SalaryBest In The Market
IndustryITES, BPO

Job Description:

  • We invite freshers and experienced candidates with good communication skills for Customer Service Associate Position.
  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. 
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. 

Communication Skills: 

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills: 

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media 
  • Ability to successfully adapt to changes in the work environment

Customer Focus: 

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications required: 

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Related Freshers Jobs:

Amazon Walkin Details:

Walkin Date: 13th Feb 2016

Interview Time: 10 am to 3 pm

Interview Venue:

Amazon Development Centre India Pvt. Ltd. 
Trion IT Park, Survey No: 35, 7 Ahmednagar Road, 
Behind Inorbit Mall, Vadgoan Sheri, Pune 411014.