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|Experience||0 - 5 years|
|Job Role||Customer Service Executive|
|Salary||1,00,000 - 2,75,000 P.A|
Desired Candidate Profile:
- UG: Any Graduate - Any Specialization, Graduation Not Required
- PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
- Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Roles and Responsibilities:
- Answer all CHATS as per process flow procedure.
- Excellent written and Spoken English.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level.
- Handling and solving Customer problems.
- Should be flexible to work on Weekends and in a 24*7 environment.
- Need 30 WPM with 90% accuracy, Ability to handle Multiple chats.
Skill Set Required:
- Good Typing Speed.
- Good Analytical and Interpretation Skills
- Comprehension skills
- Should possess Good Communication skills
- Should have keen eye for details
- Good written and Oral communication skills
- chat process
- chatting tool
- customer service
- All candidates should carry resume & 1 passport size photograph
- DO NOT CARRY LAPTOPS/USB/ PHONE CHARGER as they are not allowed in the premises
- AGE: 18 yrs to 39 yrs.
Benefits of Joining HCL:
- Both sides AC cabs available for Pickup/drop facility.
- Opportunity to fast track career growth.
- International Standard Facilities.
- Recreation, Cafeteria, ATM and Concierge facilities:
- Regular Get together and other cultural programs.
Related Freshers Jobs:
Interview Date: 22nd February
Interview Time: 11:00 a.m to 6:00 p.m
- HCL Technologies Limited,
Contact Number: 0120-4324409
Contact Person: Priyanka Bisht