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IBM Freshers Walkin Drive From 8th to 12th Feb 2016 - Gurgaon


IBM Recruitment Drive 2015

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Company NameIBM
QualificationAny Graduate
Experience0-1 Year
Job LocationGurgaon
Job RoleTechnical Support Associate
SalaryBest In The Market
IndustryIT/BPO
Websitewww.123freshersjobs.com

Job Description

Role: 

  • You will be involved in solving technical query & Trouble shooting.
  • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
  • Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
  • Calling Profile

Responsibility: 


  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
  • Assist in End to End Problem, Change and Incident Management.

Skills Required: 


  • Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. 
  • Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc. 
  • Should have proven knowledge of operating systems like Windows.
  • Proven communication Skills to be able to effectively communicate with customers over Phone / email. 
  • Knowledge on Mail clients like Lotus and MS Outlook.

Desired Profile:


  • Total Year of Experience: 0 to 3 years of relevant work experience
  • Education Qualification: Any Graduate. NO B.E/B.Tech
  • Shift: Rotational. Willingness to work for night shifts.

IBM Walkin Details:


Walkin Date: 8th Feb 2016 to 12th Feb 2016.

Interview Timings: 12 PM to 4 PM

Interview Location:


IBM India Pvt. Ltd.
Unitech Cyber Park, Sector 39
Tower B, 11th Floor
Gurgaon, Haryana 122002
Nearest Metro Station: Huda City Centre
Gurgaon












 
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