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|Job Role||Technical Support Associate|
|Salary||Best In The Market|
- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- Calling Profile
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
- Total Year of Experience: 0 to 3 years of relevant work experience
- Education Qualification: Any Graduate. NO B.E/B.Tech
- Shift: Rotational. Willingness to work for night shifts.
IBM Walkin Details:
Walkin Date: 8th Feb 2016 to 12th Feb 2016.
Interview Timings: 12 PM to 4 PM
IBM India Pvt. Ltd.
Unitech Cyber Park, Sector 39
Tower B, 11th Floor
Gurgaon, Haryana 122002
Nearest Metro Station: Huda City Centre