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HCL Freshers Recruitment 2016-2017 On 12th March 2016 - Chennai.

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Company NameHCL
QualificationAny Graduate
Experience1-5 years
Job LocationChennai
Job RoleSystem Administrator
Salary1,50,000 - 5,50,000 P.A
IndustryIT-Hardware & Networking


    Job Description:

    Skill 1 

    Service Desk

    • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
    • Route problems to internal 2nd and 3rd level IT support staff.
    • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
    • Administer and provide User account provisioning.
    • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\'s.
    • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
    • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs 
    • Perform user account management activities
    • Escalate complex problem to appropriate support specialists
    • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
    • presentation graphics, database management systems, electronic mail, and communications)
    • Troubleshoot client software and basic network connectivity problems
    • Identify, evaluate and prioritize customer problems and complaints
    • May train users and operators on a limited basis and/or may write training procedures
    • Participate in on-going training and departmental development
    • Routine maintenance updates with other IT staff and business units
    • Provide all required documentation including standards, configurations and diagrams
    • Provide knowledge transfer of EUC operations.

    Skill 2

    GAM - Global Access Management / Identity Access Management 


    1 year - 7 years (Expertise in GAM,Global Access Management, Identity Access management,user account access,User access management,Active directory, & Communication skill)

    Job Location - Chennai 

    Role - Sr.Analyst (L1 & L2 Role)

    Job Description: 

    • Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc.
    • To create and administer LAN accounts of the users
    • To create and administer various shared resources e.g. Distribution Lists, Directories
    • To provide permissions to the user as required by them
    • To setup the servers as per the customer requirement
    • To Standardize the network resources as per the client requirement
    • Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
    • System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
    • Create LAN and/or E-mail account for the users and administer them.
    • Grant permissions on various network resources available to users.
    • Creation and administration of Global groups.
    • Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
    • Creation of New Directories as per the customer guidelines and grant permissions on them.
    • Setting up servers as per the client standards and granting permissions on them.
    • Creation, modification and deletion of user accounts on AIX Servers
    • Creation, Modification and deletion of user accounts on Mainframe/RACF

    How to Apply:

    • Do not wait for call letter, Walk-In to the below mentioned venue if you find yourself suitable 


    • FRESHERS / IRRELEVANT EXP are not eligible
    • Excellent English communication is mandatory 
    • CTC will not be a constraint if you are the right candidate.

    Documents to be carried:

    • Updated CV-hard Copy
    • 1 ID Proof(hard Copy)
    • Hard Copy of this Job Post.

    Interview Rounds:

    • Voice & Accent Round
    • Grammar Test
    • Online Test(Technical)

    Related Freshers Jobs:

    HCL Walkin Details:

    Walkin Date:12th MARCH 2016

    Interview Timings:11 AM-3 PM 


    HCL Technologies Ltd, 
    #4/293 Arihant Sterling Technopolis,
    OMR Road (Opp to MAX Showroom)

    Contact Person /Reference: PAVITHRA (Mention on the resume)

    For Queries Reach@9003067051