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Accenture Freshers Walkin Drive in Pune On 2nd May 2016.


Accenture Fresher Recruitment Drive 2015-2016 - Gurgaon
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Also Check: Accenture Placement Papers

Company NameAccenture
QualificationAny Graduate
Experience0 - 3 years
Job LocationPune
Job RoleAssociate/Senior Associate -(NonTechnical)
SalaryBest In The Market
IndustryBPO / Call Centre / ITES
Websitewww.123freshersjobs.com

Job Description


  • Accenture is hiring for Blended process- 80% chat and 20% voice and email queries for Associate and Sr. Associate Level- Operations
  • We have 50+ open positions for this role. Also get you friends along in this special hiring event.

Job Purpose: 


  • To provide one-stop customer service for live chat (text, voice and video), phone, mail, fax and electronic communications and to cross sell banks products and services through these means whenever the opportunity arises. 
  • Role includes assisting customers (primarily over the chat portal) with various enquiries and requests on core products namely:-
  • Credit Cards
  • Banking
  • This list is complete but not exhaustive of the type of products and services which a Customer Service staff may encounter to handle.

Key Accountabilities: 


  • To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
  • To complete & meet all customers requests as per defined guidelines
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow staff
  • To proactively identify opportunities to improve the service performance
  • To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing

Job Duties & Responsibilities:


  • Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features 
  • Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers 
  • Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
  • Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
  • Follow standard screens/scripts as appropriate.

Required Experience: 


  • Minimum of one year of experience as a Customer Service Representative in a 24x7 contact centre environment OR in a Back Office Processing Centre in Banking Industry 
  • Experience moving between multiple computer screens while entering data
  • Experience in handling difficult customer chats/conversations, while simultaneously entering data on different screens


Preferred Qualifications:


  • A minimum of graduate. Professional Certification/ Courses over and above this would be an added advantage.

Core Competencies:


  • Good interpersonal and excellent communication skills (English mandatory).
  • Good aptitude towards and fast adoption of new technology and digital lifestyle
  • Excellent communication skills, good writing skills
  • Ability to type at least 50WPM with 0 errors
  • Ability to multi-task (handling 3 chats concurrently)
  • Ability to resource product information via tools that are provided to you
  • Ability to independently research information via the internet
  • Chat experience a plus
  • Outstanding spelling, grammar, and communication skills
  • Good listening skills
  • Patient, calm and passionate in assisting customers
  • Decent multi-tasking skills
  • Meticulous and resourceful
  • Flexible to Working Hours Willing to work in rotational shifts 
  • People with banking knowledge is preferred .

Note:


  • Please carry your updated resume and write "Vijeyta" on top of it and please drop a mail on vijeyta.kataria@accenture.com after reaching the venue in terms of smooth coordination
  • Candidate who have already attended the same interview before are requested to not attend this again. 
  • Working out of client location but on roles of Accenture.
  • Shift Timing- Rotational Shifts.


Accenture Walkin Details:


Walkin Date: 2nd May 2016

Interview Timings: 11am to 1pm

Reporting Time: 10:30 am

Venue:


Accenture Services Pvt. Ltd.
Building B3,
SEZMagarpatta,
Hadapsar-Mundhwa Road;
Pune - 411013.
Landmark- Behind Tower 8.
Entry Gate: Tower 8 only.

Contact Person : Hiral.













 
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