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Accenture Freshers Walkin Drive in Pune On 22nd April 2016.


Accenture Fresher Recruitment Drive 2015-2016 - Gurgaon
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Also Check: Accenture Placement Papers


Company NameAccenture
QualificationAny Graduate
ExperienceFreshers
Job LocationPune
Job RoleAssociate/Senior Associate -(NonTechnical)
SalaryBest In The Market
IndustryBPO / Call Centre / ITES
Websitewww.123freshersjobs.com


Job Description


  • Accenture is hiring for Blended process- 80% chat and 20% voice and email queries for Associate and Sr. Associate Level- Operations
  • Walkin on 22nd April, between 11:00 am to 1:00 pm to participate in this special hiring.
  • We have 50+ open positions for this role. Also get you friends along in this special hiring event.

Job Purpose: 


  • To provide one-stop customer service for live chat (text, voice and video), phone, mail, fax and electronic communications and to cross sell banks products and services through these means whenever the opportunity arises. 
  • Role includes assisting customers (primarily over the chat portal) with various enquiries and requests on core products namely:-
  • Credit Cards
  • Banking
  • This list is complete but not exhaustive of the type of products and services which a Customer Service staff may encounter to handle.

Key Accountabilities: 


  • To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
  • To complete & meet all customers requests as per defined guidelines
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow staff
  • To proactively identify opportunities to improve the service performance
  • To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing

Job Duties & Responsibilities:


  • Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features 
  • Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers 
  • Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
  • Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
  • Follow standard screens/scripts as appropriate.

Required Experience: 


  • Minimum of one year of experience as a Customer Service Representative in a 24x7 contact centre environment OR in a Back Office Processing Centre in Banking Industry 
  • Experience moving between multiple computer screens while entering data
  • Experience in handling difficult customer chats/conversations, while simultaneously entering data on different screens

Education / Preferred Qualifications:


  • A minimum of graduate. Professional Certification/ Courses over and above this would be an added advantage.

Core Competencies:


  • Good interpersonal and excellent communication skills (English mandatory).
  • Good aptitude towards and fast adoption of new technology and digital lifestyle
  • Excellent communication skills, good writing skills
  • Ability to type at least 50WPM with 0 errors
  • Ability to multi-task (handling 3 chats concurrently)
  • Ability to resource product information via tools that are provided to you
  • Ability to independently research information via the internet
  • Chat experience a plus
  • Outstanding spelling, grammar, and communication skills
  • Good listening skills
  • Patient, calm and passionate in assisting customers
  • Decent multi-tasking skills
  • Meticulous and resourceful
  • Flexible to Working Hours Willing to work in rotational shifts 
  • People with banking knowledge is preferred .
  • Experience- 0-4 years

Documents to be Carried:


  • Please carry your updated resume and write "Vijeyta" on top of it.

Education:



  • UG -Any Graduate - Any Specialization, Graduation Not Required 
  • PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 
  • Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required



Walkin Details:


Walkin Date : 22nd April 2016
Interview Time : 11AM - 1PM

Venue:


PDC2, Building A, 
Tower 8, Magarpatta City, 
Hadapsar Mundwa Road, Pune.

Contact Person : Hiral.












 
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