American Express Freshers Recruitment Drive 2016-2017 At Gurgaon. Freshers Job Openings In March 2016-2017. Freshers Walkins At Guragaon. Openings For Freshers At Gurgaon. Freshers Jobs 2016,2017. Freshers Job Openings 2016-2017.
|Company Name||American Express|
|Experience||0 - 2 years|
|Salary||Best In The Market|
|Industry||BPO / Call Centre / ITES|
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of American Express
- Deliver Employees, Customers and Shareholder metrics as per goals
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
- Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of Amex card product would be preferred.
- Demonstrated consultative experience, ability to influence, resourceful.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations