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HCL Freshers Walkins On 22nd June 2016 - Chennai.


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Company NameHCL
QualificationAny Graduate
Experience0 - 1 years
Job LocationChennai 
Job RoleAssociate/Senior Associate -(NonTechnical)
SalaryBest In The Market
IndustryBPO / Call Centre / ITES
Websitewww.123freshersjobs.com

Job Description 


  • Responsible for managing all intraday management processes in support of operations to achieve the business objective of achieving business service level objectives and maximizing efficiency and occupancy.
  • Contribute to consistently achieving service level goals by real-time management of call center resources.
  • Providing leadership teams with timely, accurate reports on intraday performance and impacts.

Responsibilities:


  • To attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current weeks performance and forecast performance of remainder of current week and next week, while also identifying the risks.
  • Monitor real-time adherence to schedules for call center associates.
  • Manage associate call-in line and update schedules to reflect accurate intraday projections.
  • Provide day of impact analysis for outages, staffing shortages, and other unplanned events.
  • Communicate effectively with internal and external customers in accordance with the companys policies, procedures, guidelines, and common practices.
  • Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.
  • Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
  • Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.

Skills Required: 


  • Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
  • Regular, punctual and consistent attendance.
  • Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
  • Ability to meet deadlines.
  • Ability to work outside of normal schedule with little or no notice.
  • Ability to perform additional tasks as assigned.
  • Strong analytical and organization skills, including trend analysis.
  • Proficient in Microsoft Office, as well as other related applications


HCL Walkin Details:


Walkin Date: 22nd June 2016

Interview Time: 10AM Onwards

Venue : 


HCL Technologies Bserv 
Navins WSS Towers, 
107 Harris Road,
Pudupet,Chennai 2 
Near Casino Theatre 

Contact Person : HR JENITA 













 
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