American Express Freshers Recruitment 2016-2017 At Gurgaon. Freshers Job Openings In June 2016-2017. Freshers Walkins At Guragaon. Openings For Freshers At Gurgaon. Freshers Jobs 2016,2017. Freshers Job Openings 2016-2017.
|Company Name||American Express|
|Experience||0 - 5 years|
|Job Role||Associate/Senior Associate -(NonTechnical)|
|Salary||Best In The Market|
|Industry||BPO / Call Centre / ITES|
- Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- Document necessary account information and offer custom solutions that benefit the customer.
- Balance customer interests with the interests of American Express.
- Prior work experience in collections required.
- Candidates with prior experience on platforms such as triumph / legacy screens would be preferred.
- Ability to analyze and interpret data in a systematic meaningful manner. Proven analytical and problem solving skills with a strong attention to detail.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Ability to evaluate card members financial and account data to make sound business decision.
- Analytical mind & attention to detail.
- Strong interpersonal, communication and listening skills. Excellent negotiation skills.
- Demonstrated consultative experience, ability to influence, resourceful.
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.