Subscribe Jobs Via E-Mail

 

American Express Freshers Recruitment 2016-2017 | Freshers Walkins.


American Express Freshers Recruitment 2016-2017 | Freshers Walkins. Freshers Job Openings In June 2016-2017. Freshers Walkins At Guragaon. Openings For Freshers At Gurgaon. Freshers Jobs 2016,2017. Freshers Job Openings 2016-2017. 


Company NameAmerican Express
QualificationAny Graduate
Experience0 - 5 years
Job LocationGurgaon
Job RoleAssociate/Senior Associate -(NonTechnical)
SalaryBest In The Market
IndustryBPO / Call Centre / ITES
Websitewww.123freshersjobs.com



Job Description


Job responsibilities:


  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balance customer interests with the interests of American Express
  • Deliver Employees, Customers and Shareholder metrics as per goals
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
  • Candidate should be open to work in India time nights shifts as we have a 24/7 work environment.

Experience Required:

  • Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Skills Required:


  • Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful. 

IMP.Note: 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Note:

Interested applicants may walk-in to our Express Recruiting Center between Monday to Saturday along with a hard copy of resume and two passport size photographs.

American Express Walkin Details:


Walkin Date: 24th July to 31st December 2016

Interview Time: 11AM Onwards

Interview Venues:


Venue 1: 

BF-1 , 3rd floor , 
Above HDFC bank nearest metro Tagore Garden gate no-1, 
New Delhi -110027

Venue 2: 

E-2/7-8 Second Floor, 
Near Subway, 
Above VLCC, 
Main Market, 
Malviya Nagar, 
New Delhi. 110017 

Venue 3: 

Flat - 23, 4th Block, 
Shankar Market, 
Near Fire Station, 
Connaught Place 
New Delhi 110001 












 
Top