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|Job Role||Technical Support Specialist|
|Salary||Best In The Market|
- Understanding customer requirements and implementing those requirements into technical solutions.
- Identify technical risks in requirements and implementations and come up with quick POC if required
- Following standards and best practices within the team.
- Exploring new technologies and recommending in adopting right technology for the team
- Completing all the tasks on time with high quality
- Putting customer first and providing quick response to all customer queries
- Have a Solution Mindset
- Driving robust design and coding with usercentric approach
- Support technology breakthroughs and refactoring
Productivity and Cash:
- Enable automation or better way of implementation that results in cost savings
- Provide new ideas and implement the same in developing support tools in improving operational efficiency
- Work with technical leads in developing technology improvements and reducing the cycle time
People and Enablers:
- Support the team on technology, standards and best practices.
- Help the team in maintaining the non-functional aspects like performance and security
- Business Analyst: In understanding the technical impact of the business requirements
- Project Manager: Provide the technical solution to the business problem with proper estimation and communicate the technical risks in advance
- Tech Expert (Partner): Sharing the technical design and get the sign off to proceed with implementation. Demonstrate the developed features to meet the requirements
- Team members (developers / Testers): Help them in resolving the technical problems and sharing the impact areas with testers for better test coverage
- 0 to 2 years of working experience on Web Application development using ColdFusion/.NET & Oracle.
- Bachelor's degree or higher degree in Information Technology, Computer Science, or Electronics and Communication
- Sound knowledge on ColdFusion 10 or higher.
- Should be proficient in using Fusebox framework (MVC architecture) to develop ColdFusion applications.
- Exposure to .NET Framework is an added advantage
- Good database knowledge should be able to create tables, stored procedures, triggers, views and should be able to normalize the tables to achieve a better database design.
- Preferably worked on Oracle database 10g and above.
- Good knowledge on HTML5, CSS3 and jQuery
- Should be a team player and fast learner.
- Should have exposure to at least one Software development life cycle.
- Sound Knowledge on CM Tools (Preferably SVN)
- Sound knowledge on Agile development practices (Scrum, Kanban)
- Great presentation skills on ideas, influence stakeholders for the best solution
- Highly self-directed - Works well independently or on a team, Work with teams that are spread out geographically
- Strong communication skills (both written and verbal); must be able to communicate with technical resources
- Should be a result oriented team player who contributes technically to the team
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