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|Qualification||Any Graduate (10+2+3 Years)|
|Experience||0 - 2 years|
|Job Role||Associate/Senior Associate -(NonTechnical)|
|Salary||Best In The Market|
|Industry||BPO / Call Centre / ITES|
- Infosys bpo Bangalore has the following requirement under Voice Process please find the below detailed job description and skills required for these positions.
- Interested candidates can walk-in to the venue mention below.
- Communication and Customer Service Skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Excellent comprehension and articulation skills
- Excellent communication skills verbal and written
- Demonstrate positive attitude
- Willingness to learn and open to feedback
- Patience and perseverance
- Analytical and Problem solving skills
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Able to identify sales opportunities and upselling
Time Management Skills:
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
- Good PC and data entry skills
Job duties and responsibilities:
- Effectively answer incoming calls and resolves the query as per deliverables outlined
- Ensure appropriate documentation of the interaction on the customers account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure that performance parameters are met to meet SLA targets
- Ensure customer confidentiality and data protection at all times
- Please mention 'DS-Anup" on top of your cv before submit your candidature.
- Please carry print out of this and attach with your updated CV without this letter you will not be allowed to attend the interview.
Documents needed for spot offer:
- Copy of 10th, 12th, Graduation/Diploma with marks card.
- 2 passport size photograph.
- Any valid photo id (DL, Passport, Pan Card, Voters ID issued by Govt.)
- If you have already attended kindly refer your friends and give them an opportunity to become part
- Of Infosys-BPO and ask them to mention HRO in Source column of application form as its
- Mandatory (Also Carry print out of this and attach with your updated CV).
Related Freshers Jobs:
Infosys Walkin Details:
Walkin Date: 17 Sep 2016(Saturday)
Interview Time: 10pm to 3pm
Infosys BPO Ltd.
No. 27, Bannerghatta Road,
J. P. Nagar, 3rd Phase,
Bangalore - 560 076
Contact Person: Monica