CSC Job Openings 2017 -2018 | BE,B.Tech Freshers Jobs. Colt Technology Services ( India ) Pvt Ltd Hiring BE,B.Tech Freshers For CSC India Operations For The Position Of Trainee Engineer. Candidates who are willing to attend this drive needs to have good communiction as well as problem solving skills. This is a 24*7 support jobs so candidates who are willing to apply for this position needs to be flexible with rotational shift environment.
Aspirants who are willing to apply for this position needs to practice CSC Latest Placement Papers and Interview Questions Which are provided here in this site to complete CSC Recruitment Process Successfully. Please don't forget to bring all the required documents along with you when you are attending the interview.
|Job Role||Software Engineer|
|Industry Type||IT-Software / Software Services|
- Interaction with colt customers and understand the service and business impact.
- Provide First level resolution to our customers.
- Drive improvements in customer relationships and delivery of customer excellence across the team.
- Responsible for the integrity of the data within the incident recording system and providing high quality information to other IT service providers and Partners.
- Efficient communication process with the customer.
- Management of inbound channels (Phone, Email, Web, Chat) related to technical Incident & Service Requests from Internal & External Customers.
- Working in shift environment of 24x7 multi-lingual, multi-cultural operation.
- Create, Diagnose, Resolve and Close customer Incidents & Service Requests within scope of CSC India, following Work Instructions, Guidelines and Best Practices.
- Coordinate Operational Relationships with external Vendors and internal Colt teams to Investigate & Resolve customer Incidents & Service Requests.
- Take accountability of Customer Experience (measured as NPS Net Promoter Score).
- Agree, Own and follow-up communication plans with customers.
- Ensure customers are updated frequently as agreed.
- Delivery quality ticket handling in Siebel CRM: timeliness, consistency and accuracy of ticket entries/activities describing the work carried out.
- Perform technical diagnostics including systems checks to confirm service status, configuration and hand-over details.
- Ensure the results of our TSAT surveys reflects best in class customer experience
- Calculate SLA Penalties on the customer request for Incidents with breached SLAs
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Role Specific Requirements:
- Prior experience within a Telco / Networking environment would be ideal
- Experience of working in ITIL based environment.
- Able to demonstrate a general level of capability to resolve incidents and enquiries, from a first level perspective, for all product groups
- Fluent in English (written and spoken)
- Secondary Western European language (German, French, Spanish, Italian) nice to have
- Able to interpret, and present, technical information in an easy to understand format
- Ability to work well under pressure and meet tight deadlines
- Demonstrate a logical/methodical approach to fault finding..
- Strong negotiation skills / customer facing skills; Excellent customer service/support skills (empathy, patience, care, etc)
- Demonstrable history of showing a strong team spirit, a positive attitude and a willingness to help and learn new things
- This positions requires a flexible, proactive approach along with a highly organised attitude
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How To Apply: