Dell Job Openings For BE,B.Tech,BCA,B.Sc,B.Com,MCA Freshers. Dell Hiring Freshers And Experienced Graduates For The Position Of TECH Support Associate. Dell Recruiting Freshers and Experienced candidates with not more than 4 years of experience to fill the vacant positions in Bangalore location. All the aspirants needs to apply for this position first as part of recruitment process, Once your resume gets short listed you'll invited for the Dell recruitment process at one of the Dell offices.
All the aspirants needs to carry required documents at the time of interview to avoid discomfort. Also don't forget to practice Dell Previous Placement Papers and Interview Questions to complete Dell Recruitment Process Successfully. Aspirants needs observe that the initial job location will be bangalore so people who are interested to relocate to bangalore or who are already residing in bangalore are only eligible to apply for this position.
|Job Role||Associate/Senior Associate -(Technical)|
|Salary||INR 50,000 - 2,00,000 P.A.|
|Industry||BPO / Call Centre / ITES|
- Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
- Provides basic remote deployment, maintenance and consulting services.
Role & Responsibilities:
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
- Owns customer issues from beginning to resolution (handles in place).
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dells product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
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- Should be open to work in night shifts in a 24x7 environment.
- Should have excellent communication skills in English.
- Should have strong technical skills
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full time experience.
- Desired Profile:
- Candidates with technical qualification ( B.Tech/ BE with Computer Science and IT)
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How To Apply: