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American Express Freshers Job Openings In September 2017 | Apply Online.

American Express Freshers Job Openings In September 2017 | Apply Online. American Express Hiring Freshers And Experienced Graduates For The Position Of Associate/Sr.Associate in Gurgaon Location. Freshers and Experienced Candidates With Not More Than 5 Years of Experience Are Eligible To Apply For This Position.

You Have To Apply For The Position First, If Your Resume Gets Shortlisted In Companies Filtration Process You Will Get A Mail or Call From Company To Attend The Interview. Don't forget to take all the necessary cocuments while attending the interview. Also, Practice American Express Previous Placement Papers To Complete American Express Recruitment Drive Successfully. Aspirants needs to observe that this is Gurgaon based job so people who are willing to relocate to Gurgaon or who are already residing in gurgaon are only eligible to apply for this position.

Company NameAmerican Express
QualificationAny Graduate
Experience0 - 5 years
Job LocationGurgaon
Job RoleAssociate/Senior Associate -(NonTechnical)
SalaryBest In The Market
IndustryBPO / Call Centre / ITES

Job Description:

  • At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
  • A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.

Job Responsibilities:

  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment  in a fast paced, structured customer care environment.
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balance customer interests with the interests of American Express
  • Deliver Employees, Customers and Shareholder metrics as per goals
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
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Experience Required:  
  • Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Skills Required:
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful.
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.