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Capgemini Job Openings For Freshers in October 2017.




Capgemini Job Openings For Freshers in October 2017. Openings For Freshers AND Experienced At Capgemini Bangalore . This is a opening for Graduated Freshers From Bangalore. Capgemini Recently Released Notification to hire freshers to fill the vacant positions in Capgemini Bangalore.

Intersted and Eligible \Graduates can Avail this Offer by By attending for the drive  on Below Mentioned Dates. Don't forget to bring all the necessary documents while attending the interview. And also don't forget to Practice Capgemini Previous Placement Papers before attending the interview to ace Capgemini Recruitment Process 2017 - 2018.





Company Name
Capgemini
Qualification
Any Graduate
Experience
0 to 1 Year
Job Location
Bangalore 
Job Role
Tech Support Analyst
Salary
Best In The Marcket
Industry
IT-Software
website
www.123freshersjobs.com


About Capgemini:




Capgemini Technology Services India Limited With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. 



Capgemini Recruitment Process:

1. Written Test
2. Technical Interview

3. HR Interview

Knowledge & Qualifications/Experience required:


  • Good working knowledge and experience of Windows XP, Windows 7, Networking, Microsoft Office Suite, Microsoft Exchange and Active Directory.
  • Any 4 Years Degree 
  • A minimum of 1 years’ experience in IT Support/contact center.
  • Excellent telephone manner and language communication skills
  • A demonstrated focus on customer service excellence (Mandatory).
  • Excellent communication skills
  • Ability to take a leadership role in IT Incident escalations
  • Ability to provide leadership in customer service and customer communication on behalf of the IT Team
  • Demonstrated stakeholder engagement skills
  • Target focused and results driven
  • Strong business understanding and focus
  • Demonstrated conflict management and resolution experience
  • Self-motivated, with strong ability to work both in dependently and with teams and managers as appropriate.



Responsibilities and Accountabilities:


  • Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels is met. 
  • Improve efficiency and effectiveness of helpdesk activity by analyzing and proposing recommendations for improvement.
  • Produce weekly and monthly statistics and performance reports
  • Monitor and report on IT Security and Compliance
  • Manage the Service Desk and staff to provide 1st level technical support; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work
  • Act as a further escalation point for unresolved or escalated calls
  • Take overall responsibility for incident management and request fulfilment on the Service Desk.
  • Ensure staff takes ownership of user problems and be proactive when dealing with user issues.
  • Ensure all calls are logged in the Service Desk logging system.
  • Allocate more complex calls to the relevant IT Support member to improve and check and analyze the skills of team members.
  • Ensuring knowledge management systems and documentation are kept up to date
  • Provide and continuously update a list of frequently asked questions (FAQs) regarding the Services
  • Compile lists of FAQs where recommended solutions can be made available to Users to increase Users’ ability to resolve Incidents.
  • Analyze Incident trends, and recommend and implement actions, to reduce Incidents
  • Increase the Availability of self-help capability, such as through providing on-line FAQs and help documentation for common issues across Service Desks.


Don't Miss The Below Opportunities:



Qualifications:


  • any 4 years degree.BE/Btech


Related Freshers Jobs:

Intel Recruitment Drive For Freshers and Experienced In October 2017.

How To Apply:


Apply Here









 
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