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Infosys Freshers Walk-in Drive On 24th and 25th October 2017.





Infosys Freshers Walk-in Drive On 24th and 25th October 2017. Infosys Hiring Freshers and Experienced For The Position Of Analyst for Customer Voice Support. All Graduates and Post Graduates are Eligible To Apply For This Drive. Experienced Graduates With Not More Then 1 Year of Experience Can Also Apply For The Drive.

Aspirants needs to have good computer and data entry skills along with good communication and presentation skills. As this is a support environment candidates should be flexible to work in shifts. Candidates needs to apply for the position by using the below link. Please practice Infosys Previous Placement Papers Before Attending the interview. Carry all the required documents along with you while attending the interview.




Company NameInfosys
QualificationAny Graduate/ PG
Experience0 - 2 years
Job LocationPune
Job RoleAssociate/Senior Associate -(NonTechnical)
SalaryBest In The Market
IndustryBPO / Call Centre / ITES
Websitewww.123freshersjobs.com

Job Description:

The Universal Agent is responsible for  customers related queries. Provide basic Customer service. Uniiversal Agent is also responsible for providing first class support for non-technical & account management inquiries and escalations coming from business customers.



Desired Profile:

  • Excellent communications skills (Written and spoken)
  • Willing to Work in 24/7 shifts
  • Willing to work for International voice process
  • 0 to 2 yrs work experience  - Relevant min 1 yrs international voice experience.
  • Any gradate /PG (Freshers 2017 batch with no backlogs)
  • Work location  Bangalore

SKILLS: 



  • Strong written and verbal communication skills
  • Good PC skills. 
  • Good customer convincing skills
  • Strong analytical skills
  • Excellent time management skills
  • Problem solving and working through ambiguous situations
  • Attention to detail and accuracy
  • Exceptional customer service skills
Don't Miss The Below Opportunities:





CORE ACTIVITIES: 

  • Receive and resolve inbound customer support queries via a phone queue or web tickets.
  • Handle and resolve customer queries via inbound phone calls, emails or web chat.
  • Provide support on non-technical & account management inquiries
  • Maintain awareness of competitive activity and opportunities for product development
  • Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions. 
  • Utilize other the customer service skills efficiently.
  • Research and resolve customer inquiries for the various products and services .
  • Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
  • Must meet or exceed individual performance goals and metrics focused on providing customer support.

Note: 

  • Kindly Mention "Mumtaz" on top of your resume as reference before submitting during interview;
  • Kindly carry 1 Govt. ID proof along with your resume;

Job Details:


  • Job Title: Customer Voice Support
  • Domain: Voice, Customer Service 
  • Shift: Rotational
  • No. of Positions: Multiple
  • Company: Infosys BPO Ltd.




Walk-In Interview Details:

Walk-in Date: 24th and 25th Oct 2017

Interview Time: 10:30 AM till 04:00 PM

Related Freshers Jobs:



TCS Freshers Walk-ins  On 24th and 25th October 2017.
Cognizant Freshers Recruitment Drive On 24th Oct 2017.

Interview Venue:


Infosys BPO Ltd.
Kapil Towers, B Wing
45, Dr. Ambedkar Road
Near-RTO Office, Sangam Bridge
Pune 411 001

Contact Person: Kunal/Shradha










 
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