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Dell Freshers Recruitment Drive In November 2017 | Jobs in Dell.





Dell Freshers Recruitment Drive In November 2017 | Jobs in Dell. Walkins For Freshers At Dell Hyderabad For The Position Of Technical Support Engineer. Candidates with minimum graduation are eligible to attend the drive , Under graduates with minimum of 12 months of International Voice experience or 24 months domestic voice experience are eligible to participate in the drive.

As this is a support process aspirants should be willing to work in rotational 24/7 shift environment transportation will be provided by Dell. All the aspirants needs to have good communication and excellent problem solving skills. The recruitment process will be Group Discussion, written test, face to face interview. Practice Dell Previous Placement Papers To clear Dell Written Test successfully.




Company NameDell
QualificationAny Graduate,
ExperienceFreshers/Exp
Job LocationHyderabad
Job RoleTechnical Support Associate
SalaryBest In The Market
IndustryIT/Software/ITES/BPO
Websitewww.123freshersjobs.com


Job Overview:

Responds to customer service inquiries regarding company products, features and/or services. Maintains ownership of customer issues directing customer to the appropriate agent when required. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals through constant process alignment. Works with customers and/or distributors to understand and document customer issues. May be involved in pre or post-sales or both.


Job Responsibilities:

  • Maintains ownership of customer issues until problem resolution
  • May be responsible for pre-sales and post-sales service to customers
  • Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support.
  • Acts as a liaison between the customer and manufacturing, sales, technical support and financial services
  • Works under limited supervision with little direction from management and adheres to administrative policies and escalation procedures.

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Candidate Requirement:

  • Good telephone etiquette skills
  • Knowledge of products, customer, service, policies and procedures Good computer skills
  • Working effectively with other teams and departments
  • Problem solving skills
  • Organizational skills, Time management skills & Communication skills

QUALIFICATION:

  • Any Graduate/Post Graduate may apply.
  • 10+2 must have 1 year of international calling experience/2 years of domestic experience
  • 0-5 years of experience
  • Relevant experience from Customer Service is an added advantage


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