Dell Recruitment Drive For Freshers February 2018 | Freshers Walk-ins. This is a support process, aspirants should be willing to work in rotational 24/7 shift environment transportation will be provided by Dell. All the aspirants needs to have good communication and excellent problem solving skills. The recruitment process will be Group Discussion, written test, face to face interview. Practice Dell Previous Placement Papers To clear Dell Written Test successfully.
Walkins For Freshers At Dell Gurgaon For The Position Of Associate. Candidates with minimum graduation are eligible to attend the drive , Under graduates with minimum of 12 months of International Voice experience or 24 months domestic voice experience are eligible to participate in the drive.
|Job Role||Technical Support Associate|
|Salary||Best In The Market|
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for OOW, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- 0 to 2 years of relevant work experience required.
- Undergrad with 1 year of International Call Center Voice experience
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Technical Qualification
Don't Miss The Below Opportunities:
- Please carry a Govt ID proof
Dell Recruitment Process:
Walk-in Dates: 1st & 2nd Feb
Interview Timings: 12pm - 3pm
Related Freshers Jobs:
Cognizant Recruitment Drive For Freshers On 10th February 2018.
Dell International Services,
Vipul tech Square,
Opp Central Park,
Gurgaon - 122002